FAQS Khalis Bazar
Questions about an order, a product or a custom crochet piece? Our team is happy to help, usually within one working day.
Products & Quality
Everything about our honey, desi ghee, oats and other organic foods.
Is your honey 100% pure?
Yes. We sell natural, unadulterated honey from trusted sources, with no added sugar or syrup. If you ever doubt the quality of an order, contact us and we will look into it.
Why has my honey or desi ghee crystallized or changed color?
This is natural. Honey crystallizes over time, and ghee can turn grainy or change shade with temperature and season. To soften it, place the sealed jar in warm (not boiling) water for a few minutes.
How should I store honey and desi ghee?
Keep them in a cool, dry place away from direct sunlight, with the lid tightly closed. Always use a clean, dry spoon.
Are your products certified organic?
We focus on natural, unadulterated products from trusted farms and producers. If a product carries a specific certification, it is mentioned on its product page.
What is the shelf life of your food products?
Shelf life depends on the product. Production and expiry details are printed on the pack and listed on the product page.
Orders & Delivery
How to order, pay, and when to expect your package.
How do I place an order?
Browse our shop, add items to your cart, and complete checkout with your delivery address and phone number. You will receive a confirmation once your order is placed.
Do you deliver all over Pakistan?
Yes, we deliver to cities and towns across Pakistan through trusted courier partners.
How long does delivery take?
Orders usually arrive within 3 to 5 working days after dispatch. Remote areas may take longer, and made-to-order crochet items need extra time before dispatch.
How much does delivery cost?
Delivery charges depend on your city and order weight. They are shown at checkout before you pay.
What payment methods do you accept?
We accept Cash on Delivery, bank transfer, Easypaisa and JazzCash.
How can I track my order?
Once your order is dispatched, we send you the courier name and tracking number by WhatsApp or email.
Can I change or cancel my order?
Yes, before it is dispatched. Contact us as soon as possible. Once an order has shipped it cannot be cancelled, but you can use our Refund & Return Policy where eligible.
Handmade Crochet
Questions about our crochet charms, tops and custom orders.
Are your crochet products really handmade?
Yes. Every crochet item is made by hand, stitch by stitch, so small differences in size and shade are part of its charm.
Can I order a custom color or size?
In most cases, yes. Message us on WhatsApp with your idea and we will share the price and making time. Custom orders cannot be returned or refunded unless they arrive damaged.
How long does a made-to-order piece take?
Most pieces take 5 to 10 days to make, depending on size and design, plus delivery time. We confirm the exact time when you order.
How do I wash my crochet item?
Hand wash gently in cool water with mild soap, reshape, and dry flat. Do not wring, machine wash or hang-dry.
Will the color match the photos exactly?
We keep our photos as true to life as possible, but colors can look slightly different on different screens. Small variations are normal for handmade items.
Returns & Refunds
What to do if something is not right with your order.
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with clear photos of the product and packaging. After checking, we will send a free replacement or a refund.
Can I return food products?
For hygiene and safety, opened or used food items cannot be returned. We accept claims only for damaged, leaking, expired or wrong items.
Can I return a crochet item?
Yes, within 7 days of delivery if it is unused, unwashed and in its original condition. Custom and made-to-order items are not returnable unless damaged.
How long do refunds take?
Approved refunds are processed within 5 to 7 working days, to your original payment method or by bank transfer, Easypaisa or JazzCash for COD orders.
Where can I read the full policy?
You can read every detail in our Refund & Return Policy.
Still Have Questions?
Cannot find what you are looking for? Our team is happy to help you with anything.