At Khalis Bazar, we want you to be happy with everything you order. Our organic foods are packed with care and our crochet pieces are made by hand. If something is not right, this policy explains how we will fix it.

1. Quick Summary

  • Report damaged, leaking, or wrong items within 48 hours of delivery.
  • Food items cannot be returned once opened, unless they arrive damaged or wrong.
  • Handmade crochet items can be returned within 7 days if unused and in original condition.
  • Approved refunds are processed within 5 to 7 working days.

2. Organic Food Products (Honey, Ghee, Oats, Dry Fruits, etc.)

Because these are consumable items, we cannot accept returns for reasons of hygiene and food safety. We will offer a replacement or refund in these cases:

  • The product arrived damaged, leaking, or with a broken seal.
  • You received the wrong product or quantity.
  • The product was expired or spoiled on arrival.

We cannot offer a refund if you simply changed your mind, or if the product has been opened or partly used (unless you can show it was defective).

Note on natural products: Honey and ghee may crystallize, change color, or vary in taste and texture depending on season and source. This is natural and is not a defect.

3. Handmade Crochet Products

Every crochet item is made by hand, so small differences in size, stitch, or shade are part of its charm and are not defects.

You may return a crochet item within 7 days of delivery if:

  • It is unused, unwashed, and in its original condition.
  • It is returned in its original packaging.

Made-to-order and custom items (custom colors, sizes, or designs) are non-returnable and non-refundable, unless they arrive damaged or different from what you ordered.

For sizing, please check the size chart and measurements on the product page before ordering. If you are unsure, message us and we will help you choose.

4. Damaged, Defective, or Wrong Items

If your order arrives in poor condition:

  1. Contact us within 48 hours of delivery.
  2. Send clear photos of the product and the packaging. For food items, include the batch or label if available.
  3. We may ask for an unboxing video for high-value orders.

Once verified, we will send a free replacement or give a full refund, whichever you prefer.

5. Non-Refundable Items

  • Opened or partly used food products (unless defective)
  • Custom or made-to-order crochet items
  • Items damaged through misuse, washing, or normal wear
  • Products returned after the return window
  • Sale or clearance items, unless marked otherwise [edit if needed]

6. How to Request a Refund or Return

  1. Email us at info@khalisbazar.com or message us on WhatsApp at +92 320 2360530.
  2. Include your order number, your name, the reason for the request, and photos where relevant.
  3. Our team will review your request within 1 to 2 working days and reply with the next steps.

Please do not send items back before we approve your request. Returns sent without approval may not be accepted.

7. Return Shipping

  • If the item is damaged, defective, or wrong, we cover the return shipping cost.
  • If you are returning an item for any other reason (such as change of mind or size), the return shipping cost is paid by the customer.
  • Please pack the item securely. We are not responsible for items lost or damaged in return transit.

8. Refund Process and Timeline

After we receive and inspect your return, we will notify you of the result. Approved refunds are processed within 5 to 7 working days to your original payment method:

  • Cash on Delivery orders: refund by bank transfer, Easypaisa, or JazzCash
  • Bank transfer, Easypaisa, or JazzCash payments: refunded to the same account
  • Card payments: refunded to the same card (banks may take longer to show it)

Original shipping charges are non-refundable, except where the error was ours.

9. Exchanges

We are happy to exchange crochet items for a different size or color, subject to availability, within 7 days of delivery. Contact us first, and we will arrange it.

10. Order Cancellation

  • You can cancel an order before it is dispatched at no charge.
  • Once the order has been shipped, it can’t be cancelled, but you may use the return process above where eligible.
  • Made-to-order items cannot be cancelled once work has started.

11. Refused or Undelivered Orders (COD)

If you refuse a Cash on Delivery order without a valid reason, or if the courier cannot reach you after repeated attempts, we may charge the shipping cost for future orders.

12. Contact Us

Questions about this policy? We are here to help.

Khalis Bazar
Email: info@khalisbazar.com
WhatsApp: +92 320 2360530
Working hours: Monday to Saturday, 10:00 AM to 7:00 PM PKT

We reserve the right to update this policy at any time. Changes take effect once posted on this page.